Frequently Asked
Questions

Rent is due on the 1st of each month. Please refer to your individual lease agreement for any grace period provisions or late fee policies that may apply.

Log in to the Tenant Portal, click the Pay Rent card, select your payment method and period, then submit. The BluBin team will process it and send you a confirmation email.

We accept ACH / Bank Transfer (via the Tenant Portal), Check (payable to BluBin Property Management, delivered to our office), and Money Order. Credit card payments are not currently accepted.

Payment receipts are emailed to your registered email address after each processed payment. You can also view your full payment history in the Tenant Portal under the Pay Rent section.

Please contact us as soon as possible at 612-242-1076 or via the Tenant Portal messaging feature. We ask that all communication happen in advance of the due date.

Log in to the Tenant Portal and click View Lease Details. You can see your key lease terms and request a full copy via the “Request Lease Copy” button, which sends a request to our admin team.

In the Tenant Portal under Lease Details, click Renewal Inquiry or contact us at 612-242-1076. We recommend initiating renewal discussions at least 90 days before your lease expiration date.

Any modifications to the leased space must be pre-approved in writing by BluBin Property Management. Please contact us before undertaking any construction, renovation, or installation work.

Log in to the Tenant Portal and click Request Repair. Fill in the issue type, priority, location in the building, and description. Our team will follow up within 24–48 hours.

Emergencies include: flooding or burst pipes, no heat in winter, gas leaks, electrical hazards, broken locks/security failures, or any condition that poses an immediate risk. For emergencies, call 911 first, then call us at 612-242-1076.

Emergencies are addressed immediately. Urgent issues (HVAC, plumbing leaks) within 24 hours. Routine repairs are scheduled within 24–48 hours of the request being submitted. Complex repairs requiring contractors may take longer, but we’ll keep you informed throughout.

For most non-emergency work, we coordinate access with your team during business hours. If access is needed when you’re not present, we will notify you in advance and follow your building access protocol.

Visit blubingroup.com/tenant-portal and enter your assigned username and password. Your credentials were provided by BluBin when your tenancy began. Contact us if you need them reset.

Contact the BluBin team at 612-242-1076 or email [email protected] and we’ll reset your credentials promptly.

You can reach us via the Tenant Portal messaging feature, by phone at 612-242-1076, or in person at 2100 1st Ave South, Suite 100, Minneapolis, MN 55404 during business hours (Mon–Fri, 9AM–5PM).